EkstraPoint-FAQ

At EkstraPoint you have lots of options. With this FAQ, we help you get started with your membership.

Tips and tricks


How do I collect my EkstraPoints?

Once you earn EkstraPoint, ready to be transferred to your account, one of the cards on the front page changes and a "Collect" button will appear. When you click the button, the Extra Points are transferred to your account.


Why are my EkstraPoint not being registered?

There may be several reasons why your ExtraPoints has not been transferred to your balance. When we register a task as completed, the task cards change in your front page so that a "Collect" button becomes visible. When you click the button, the EkstraPoints will be transferred to your account.


I’ve completed a task, but there is no “Collect” button

In most cases we get the information from the bingo and casino sites we work with. Therefore, it can easily take up to 24 hours before we can register your ExtraPoint. You can always check your transactions to see which ExtraPoints you've got. If more than 24 hours have passed, and you have not yet received your ExtraPoints (and you have already checked your transactions), contact our support to help you find the missing ExtraPoints.


How do I earn EkstraPoints?

You earn extra points by performing tasks. You can see all available tasks on the front page of EkstraPoint. When you have completed a task, the task card changes on the front page, then the text "Collect" will appear on the button.


What are levels?

At EkstraPoint there are eight main levels: VIP, Bronze, Silver, Gold, Platinium, Diamond, Black Diamond, Black Card and Casino God. Each of the overall levels are divided into three sub-levels. For each level you rise, you earn more bonuses and earn more ExtraPoints.


How do I change levels?

Each time you earn EkstraPoint, your ExtraPoint balance increases. When you have enough ExtraPoint, you automatically switch to a new level. You can see how many ExtraPoints are needed to level up and what bonuses you get at each level on the "What is ExtraPoint?" Page.


What is a level bonus, and how do I get it?

Each time you level up, you receive a bonus. When the bonus is available, you can pick it up on one of the task cards on the front page by clicking the "Collect" button. As you rise from one level to another (eg from Silver III to Gold I), you also get a "treasure chest". A treasure chest is an extra bonus with EkstraPoints.


How many EkstraPoints do I earn when I play?

If you sign up with one of our partners, you will receive EkstraPoints as soon as we have registered the sign up. If you are already registered, we automatically connect your casino accounts with your ExtraPoint account.(If that does not happen automatically, it may be because you have used different email addresses. See: How do I connect a casino account with EkstraPoint?) When you are signed up, you get ExtraPoints: Each time you deposit money with one of our partners. It's doesn’t matter how much you deposit, you always get the same amount of EkstraPoints. Once you have completed the 10x playthrough requirements. How many ExtraPoints you get depends on the individual casino or bingo site, but you can always see how many Extra Points you can earn on the cards on the front page.


How do I connect my casino account with EkstraPoint?

If you have an account with one of our partners, you must connect your account before we can start registering your ExtraPoints. You connect your account to EkstraPoint by selecting the card for the casino you want to connect with the text "Connect."


What is the difference of accumulated and available EkstraPoints?

Accumulated ExtraPoint is all of the ExtraPoints you have collected since you created your account on EkstraPoint.com. The accumulated EkstraPoints is what determines which level you are on. Each time you use EkstraPoint, for example, in the point shop, the number of available extra points is reduced. For example, if you have collected 100,000 EP, and buy 20,000 worth of EP in the store, your accumulated ExtraPoints = 100,000 EP, while your available EkstraPoints is = 80,000 EP. Accumulated ExtraPoint - used EkstraPoint = Available ExtraPoint


How do I join the free competitions?

Enter the competition page. When you play one of the slot machines, you are automatically included in the free competitions. You can read more about the competition rules under the individual gaming machines on the competition page, where you can also find a video explaining the rules and a link to how the game machine works.


How much can i win in the free competitions?

Enter the competition page. When you play one of the slot machines, you are automatically included in the free competitions. You can read more about the competition rules under the individual gaming machines on the competition page, where you can also find a video explaining the rules and a link to how the game machine works.


I’ve signed up two profiles by mistake, what do I do?

If both profiles have earned ExtraPoints, you can merge the two profiles together. However, this requires that you have full ownership of both profiles. For example, you can not merge your profile with someone elses. When the profiles are merged, you may find that some ExtraPoints is missing. This is because there are some bonuses that you can only get once, such as the bonus you receive when you sign up.